Privacy Policy

We only collect information that is necessary to process your registration and orders on our website. All information is provided voluntarily by you during account registration, order placement, or when contacting us. We do not collect data from third-party sources.

Your personal information is used to process and fulfil your orders, maintain your account profile, communicate order updates and promotions, and comply with legal requirements. We will never use your information for purposes other than those stated here without your consent.

Our website uses cookies and similar technologies from analytics and advertising providers — currently Vercel Analytics, the TikTok Pixel, and the Meta (Facebook) Pixel — to understand how visitors use our pages and to measure how our advertising performs.

These pixels record website activity such as pages viewed, items added to the cart, and completed orders, together with technical details such as your browser, device, and IP address. TikTok and Meta may use this to show you ocharves advertisements and to measure their results. We do not send your name, email address, or phone number to either of them.

You may opt out by blocking cookies in your browser settings, browsing in private mode, or turning off ad personalisation in your TikTok or Facebook account settings. Blocking these cookies does not affect your ability to browse our website or place an order.

Sensitive information — including credit card details and bank account numbers — is kept strictly confidential. We never sell or rent your personal information, and we do not give your contact details to third parties for their own marketing. Website activity is shared with our analytics and advertising providers only as described above. Access to customer data is restricted to authorised personnel only, and all payment transactions are processed through secure, encrypted channels.

We implement appropriate security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

⚠ No method of transmission over the Internet is 100% secure. While we strive to protect your information, absolute security cannot be guaranteed. We recommend safeguarding your login credentials and contacting us immediately if you suspect any unauthorised access.

When you create a member account we store your email address, sign-in history, order history, and any reward points and gift redemptions, for as long as your account remains active. Sign-in uses one-time email links; we never store passwords.

Marketing emails are sent only if you tick the optional consent box. You may withdraw consent, request a copy of your personal data, or ask us to delete your account at any time by emailing support@ocharves.com, in line with the Personal Data Protection Act 2010 (PDPA).

ocharves reserves the right to update this Privacy Policy at any time. Changes take effect immediately upon publication on this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.